Exchange

I haven't received my order yet, but I've changed my mind and I would like to get a different product. What can I do?

If you accidentally chose the wrong size or just changed your mind some hours after ordering, you don't have to wait for the package to be delivered! Contact us as soon as possible, because we may be able to modify your order before it is sent. The easiest way is to write us an email, naming the product you want to return. Please, don't forget to enter your order number too!

 

I have already received my order and would like to exchange it. How can I return a product?

The easiest way to exchange a product you recently received and do not wish to keep is to exercise your right of withdrawal and to place a new order for the desired product. The right of withdrawal provided by the Consumer Protection Act is valid for 14 days after receiving the product ordered in our online store. We will refund you the product’s purchase price together with the delivery cost within 14 days from telling us about your withdrawal, but in practice within 1-2 working days after receiving and checking your returned product (see further details below on how to return a product).

If more than 14 days have passed since you received your package, unfortunately, you can no longer exercise your right of withdrawal. Nevertheless, please do get in touch with our customer service, and we will try our best to find a solution.

Return 

I would like to return my order. How long can I exercise my right of withdraw?

The right of withdrawal provided by the Consumer Protection Act is valid for 14 days after receiving the product ordered in our online store. You have the right to withdraw from the moment of placing the order, so you can tell us that you would like to withdraw from the purchase even before receiving it. 

If you decide that you want to return the product to us, please notify our customer service, either by writing a free text email or by filling in the withdrawal form to be found in our Terms & Conditions.

 

How do I return an unwanted item?

After informing us about your intention to cancel your purchase, you have 14 days to return the product to us. Please return it in a clean, undamaged condition, with no signs of wear or usage.

Please note that we can accept returned products only of they are unused, clean, undamaged, only tried on indoors, not used on the street, and has no signs of wear. Please do not wash the product - if this has already happened, unfortunately we cannot replace or take it back.

Please return your order to us in its original product box with all accessories, information booklets and original product labels in packaging that ensures adequate protection,In the case of a babywearing jacket or babycarrier, please check whether all the parts and accessories of the product are included in the box.

Please do not use the product's box as packaging material, because it may be damaged due to the stickers stuck on it or during transport, - the easiest way is to put it back in the shipping box in which you received it from the courier.

Please note that if the product is returned to us in a damaged or unclean condition unfit for resale (resulting from use that exceeds the use necessary to determine the product's nature, properties and operation),we might not be able to fulfill your request to withdraw from the contract, or we will only be able to refund you a reduced amount.

 

Where should I return my unwanted item to?

Please return your unwanted products to our central warehouse at the following address:

Liliputi warehouse, Széll Kálmán utca 14. Szombathely 9700 Hungary

We encourage you to use a tracked postal service and keep the shipping receipt when sending parcels to Hungary to avoid any delays as we cannot be responsible for any undelivered parcels.

Please note the cost of returning your unwanted item back to us must be covered by you. Please do not send us unstamped packages, as we have to charge you for the additional costs.

 

When will I receive my refund? Will I get the shipping cost back?

Once your returned item has reached us, we will check it, and if it’s clean and undamaged condition fit for resale, then the full price of the product and the delivery cost will be refunded to you within 14 days from the date you informed us about your withdrawal, but in practice usually within 1-2 working days after receiving and checking your returned product. We will refund the money in the same payment method used during the original transaction. If you prefer a different repayment method, please let us know!

Important: Please note that if you ordered several items but you are not withdrawing from all of them, the shipping cost will not be refunded

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods to us, whichever is the earliest.

 

Please see our General Terms & Conditions for further details. 

Should you have any questions please don’t hesitate to get in touch with our customer service at info@liliputi.com.