Frequently Asked Questions (FAQ)

Can I exchange or return the ordered Liliputi® products?

Sure! We are happy to accept any returns or exchange any unworn products in their original packaging within 30 days of purchase. Please see our Exchange & Return Policy for details.

How can I order Liliputi products?

You may place an order in our webshop. If you have difficulties placing an order, please don't hesitate to contact us

Which forms of payment are accepted in your webshop?

We offer our customers a secure and convenient method for making payments online using PayPal or Credit Cards. (The PayPal system uses cutting edge security measures to ensure that your financial information is kept private. You don't need to have a PayPal account to use our webshop, you may also pay with your VISA, MasterCard or American Express card, through the secure Paypal servers.)

Where do you ship and how? Do I have to pay duty?

We ship all over the EU with the GLS courier service, to the US and Canada with FedEx. For shipping prices and delivery time click here: shipping. In case of shipping outside of the EU, you will have to pay duty and custom administration fees, which may vary among countries and products. If you need further information regarding the fees and charges, please contact the local authorities. On international shipments the shipping cost does not include these custom administration fees, the duty and the custom administration fees might be billed automatically to the recipient.

When can I expect my order to arrive?

Orders placed before 12am CET will be shipped the same day. Except if any of the ordered products are out of stock, which is marked by the shipping date next to the product. Shipping times may vary depending on location. If your order has not arrived within 7 business days, please email us at info@liliputi.com and we will track your parcel. Please check Shipping page for more information.

How can I check my order status?

You may check your order status by calling us, or writing us an email. We will get in touch with the courier company, so that we can give you the most up to date information. Please don't forget to let us know your order number (which was sent in the confirmation email).

How can I use my coupon code or gift card?

If you have a valid coupon code, type it in to the designated area during your online purchase. Make sure you use the appropriate format of the code (pay attention the uppercase and lowercase letters) and click on the OK button to validate your code, and check again the price of your purchase. You can use only one code each time (only valid codes can be applied, so make sure to check the expiry date of your code), furthermore each coupon code belongs to a certain product, it does not apply to any other products. You can not use two discounts on the same product. Using a gift card and coupon code at the same time on the same product is accepted, but please note that the discounted price of the product after validating your coupon code has to be higher (at least equal) than the the value of your gift card. If you have any questions, please contact us via e-mail: info@liliputi.com

My coupon code isn't working. What should I do?

Please make sure you enter the code exactly as it appears. After you entered the code, click "Ok" and you will see the discounted amount next to the coupon box. If you continue to having troubles, please contact us

Where are Liliputi products made...?

All Liliputi shoes, carriers, coats, bags and accessories are manufactured by our own manufacturer located in the heart of Europe, Hungary. The little town, called Szombathely is 10kms from the Austrian border. For more information: about us.

Sizing & Care Questions

Soft Baby Carrier, Stretchy Wrap, Mei-Tai

  • Size: One size for all.
  • Care: Machine washable at 30°C. Requires a low speed spin. In order to preserve the carrier we recommend local cleaning if possible. If the carrier requires total cleaning, it is machine washable at low temperature.

Mama Coat

  • Care:  Softshell material can be washed if necessary. We recommend to wash it by hand or in a washing machine using the hand wash cycle on maximum 30 degrees, using only liquid detergent. Do not use fabric softener! A low speed tumble dry is applicable, but it is better to leave to drain until dry. The cleaner the SoftShell material is, the better it ventilates. Ironing is not recommended, but if you do need it, make sure you iron it on maximum 100 degrees.

Mama Bag & Mama Pocket Belt

  • Size: One size for all.
  • Care: Dry Clean with perchloroethylene.

Soft Baby Shoes

  • Size: Click here for size chart. 
  • Leather Care: Hand-wash with mild detergent in cold water. Air dry.
    Sole care:  Check suede regularly for worn down areas. Rub the sole with light sandpaper or wire brush to regain suede texture.

The Liliputi® Soft Soled Shoes are not suitable for activities such as crawling, hiking, playing soccer or when using a tricycle. They are ideal for babywearing, and are especially recommended during the cruising phase when learning to walk and also later as a perfect alternate of being barefoot.

 

Which baby carrier is most suitable for me?

For newborn babies, the most comfortable carrier is undoubtedly the Stretchy Wrap. The wrap resembles the condition that the baby was used to in the womb for 9 months. It supports the baby softly and safely, distributing their weight evenly. We recommend Mei-Tais from the age of 3-4 months, from this time it is comfortable and safe both for the parent and the baby. There is no age or weight limit, the Mei-Tai is a comfortable solution for everyone. The Soft Baby Carrier is recommended from birth till the weight of 20kgs, and it is suitable for carrying the baby on the back from the age of 6 months, when the child is already able to sit on his own. There is no real weight limit for this carrier due to the adjustable straps you can fit to your shape and it can be used for several years.

Babywearing Benefits

The carried babies:
  • cry less:Results of studies by the American Academy of Paediatrics show that carried babies cry on average 43% less, at night 54% less. It means that their body releases less stress hormones, and the babies are more joyful and relaxed.
  • are more peaceful: If we are close to them, we can react to their needs quickly, and there is no reason to worry!
  • are more healthy: They grow faster. They have better motoric  and coordination skills, their muscle tone, and sense of balance is more advanced
  • are less irritable: Constant motion and vertical posture relaxes acid reflux, and colic.
  • have better view to the world: Children who are pushed around in a pram, or secured in a car seat only see the sky or the world up to the line of the knees.
  • will be sooner independent: Research by the American Anthropological Association proves that the babies who are carried, who permanently feel our love and who trust us, are going to be more independent and confident.
  • sleep better: Research by the Harvard University proves that they fall asleep sooner, and snooze longer.
  • learn more: They aren’t nervous, they explore the world calmly, which is the best condition for the development of the nerve-system.

    …are simply happier! :)

    More info here:  Why should I wear my baby?

Can I carry my baby facing out in Liliputi baby carriers?

No. There are more reasons for this recommendation. The first and most important is that front facing position might hurt the baby's spine, and it is not good for hip development either. Secondly, babies gain knowledge about the world through their parents in the early years (they perceive their gestures, their heartbeat and their vibes), and so they need direct contact with the person who carries them. If we keep the baby in a front-facing position, it might be tiring for them, and what is more, they have no possibility to turn back and find protection on the breast of their parent.

More info here: How should I wear my baby?

What materials do you use for Liliputi Carriers?

For the Soft carriers and Mei-Tais, we use the Organic Cotton Fabrics. The materials used throughout the carrier conform to the highest quality and safety standards, meeting the requirements of the GOTS (Global Organic Textile Standard). The materials are custom made for Liliputi, therefore we can directly control all aspects of the material, including the composition of the fabrics used, as well as supervise the dying of the fabrics.
For the Stretchy Wrap we use Ökotex 100 certified Jersey cotton, which consist of: 95% cotton and 5% Spandex. The Rainbow Line Carriers have got 100% cotton decor in the front as well.

Do I have to choose the colour of my carrier gender-based?

Of course not!

- Choose the colour based on your preferences and what makes you feel good. It is even better if you can easily combine it with your and your baby's (and even your family's) clothes and designs as well as your lifestyle. If it is too much for you to carry your son in a pink or a girly-coloured carrier, we suggest you to choose one of the unisex colours instead: beige, green, brown, turquoise, yellow,... (You can read more about the mood effects of each colour in the detailed description of the stretchy wraps.)
- The decision can also be made based on the season too - you might want to choose a lighter colour in spring or summer and more likely to choose a darker colour during winter or autumn.

- This will be your only carrier?
a) If so, it might be better to choose the least special colour, to make sure your carrier will match most of your outfits, weather conditions and so on.
b) If you have other carriers too, feel free to choose your new one out of love (and of course you can do so anyway...:))

In summary, the carrier will be part of your outfit, so make sure to choose wisely - you might want to choose a colour or design that makes you feel good or proud to wear. Take into account your loved ones' opinion too, especially if they will use the carrier as well. It is important for many of our costumers that the clothes and the accessories their child wears are in harmony when it comes to colours, that's why we are happy to create collections and complete sets for them. Carrying your baby will be part of your everyday life, so it is really important to love and enjoy using your carrier. Remember, you choose it for you and for your baby primarily - not for anyone else. The point is to make you happy, regardless the colour.

Will the carrier fit both my husband and me?

All the Liliputi carriers come only in one size. It is designed to fit most parents (and grandparents too). 

What comes with my baby carrier?

An informative instruction manual comes together with your carrier. It includes many pictures and explanations, tips & tricks, washing and care instructions.
We also give a free carry-bag for all Liliputi carriers

I lost my infant insert and/or head rest! Can I order another?

Sure. We can provide any elements of the carrier in case of loss and damage. We encourage you to repair your carrier instead of buying a new if there is a chance. We'll support you in this decision. If we can help you with any issue, please contact us...

Soft Soled Shoes Benefits

A significant number of the experts nowadays suggest that the child be barefoot as much as possible, as this ensures the cartilage and muscles of the baby’s feet develop properly. However, it is not always possible to be barefoot!
The Liliputi shoes are soft-soled, as if the child is barefoot, still protecting him from mechanical damage, and also from the discomfort  of cold (or hot) surfaces. The Liliputi® Soft Soled Shoes are not suitable for activities such as crawling, hiking, playing soccer or when using a tricycle. They are ideal for babywearing, and are especially recommended during the cruising phase when learning to walk and also later as a perfect alternate of being barefoot.
 In Liliputi soft leather shoes, children learn to walk so that :

  • Every little part of the sole is activated in the process of walking, which strengthens the foot muscles, thus preventing the most common orthopedic foot problems, like flat feet
  • They feel the uneven ground with their sole, which greatly contributes to the development of their balance and coordination.
  • The foot reflex zones are stimulated during walking, which has a positive impact on the entire body.

 

Can we use Liliputi Soft Shoes outdoor as well?

Liliputi® Soft Baby Shoes are ideal for indoor and light outdoor use as well. The 3 layer sole system, and the quality materials we use are strong enough for some outdoor activities.
Boots with woolen lining keep little feet warm to -10°C.
Like other 100% leather shoes, Liliputi® soft shoes are not recommended for rain or snow. However they may be worn outdoors on dry surfaces. The Liliputi® Soft Soled Shoes are not suitable for activities such as crawling, hiking, playing soccer or when using a tricycle. They are ideal for babywearing, and are especially recommended during the cruising phase when learning to walk and also later as a perfect alternate of being barefoot.

Can Liliputi® shoes lose their colour?

The Liliputi® products are only made of certified, baby-friendly materials, as the products are made for young children. The leather materials used for the Liliputi® shoes are heavy metal-free, natural dye-treated raw materials, therefore the shoes can lose their colour or can minimally fade (due to wetness or foot perspiration) in exceptional cases.

The product I've just received is defective. What shall I do?

If the item you received seems defective, please notify us within 72 hours upon receipt of the product. You can send us an e-mail to info@liliputi.com or call us on +43 1 364 9000. Return requests will only be accepted if the product is unworn or unused.